InVision Webinars
Join our next online webinars or watch the recorded sessions.
Improving Forecast Accuracy
Presented by Penny Reynolds, Co-Founder - The Call Center School, Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelperMay 2012 on www.callcentrehelper.com
Please click here to register
Staffing Challenges & Strategies for Smaller Contact Centres
Presented by Penny Reynolds, Co-Founder - The Call Center School, Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelperFebruary 2012 on www.callcentrehelper.com
Please click here to watch the recorded session
The Power of One in Call Centre Staffing
Presented by Penny Reynolds, Co-Founder - The Call Center School & Jonty Pearce, CallCentreHelperSeptember 2011 on www.callcentrehelper.com
Please click here to watch the recorded session
The Three Biggest Lies About Workforce Planning and Labor Strategies in the Contact Center
Presented by Penny Reynolds, Co-Founder - The Call Center School & John Frehse, Chief Strategist - Core Practice.August 2011 on www.crmxchange.com
Please click here to watch the recorded session
Four Things to Reconsider About Workforce Management in 2011
Presented by Penny Reynolds, Senior Partner - The Call Center School & Jonty Pearce, CallCentreHelperJune 2011 on callcentrehelper.com
Please click here to watch the recorded session
Four Things to Reconsider About Workforce Management in 2011
Presented by Penny Reynolds, Senior Partner - The Call Center SchoolApril 2011 on crmxchange.com
Please click here to watch the recorded session
Software as a Service: Introducing WFM in the cloud
Presented by Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelperMarch 2011 on callcentrehelper.com
Please click here to watch the recorded session
WFM - Calculating the True Requirement and the Real Bottom Line
Presented by Greg Samos, ComputershareOctober 2010 on crmxchange.com
Please click here to watch the recorded session
Workforce Management 2.0
Presented by Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelperSeptember 2010 on callcentrehelper.com
Please click here to watch the recorded session
