Free Webinar@callcentrehelper.com
Live on callcentrehelper.com
(UK
)
17/05/2012 - 17/05/2012
Improving Forecast Accuracy
Join us on Thursday 17th Mayat 1.00pm GMT for this interactive webinar about "Improving Forecast Accuracy".
To register
click here.
It’s a tough job trying to match the levels of staff with the volumes of calls. After all the moment that a customer tries to contact you is dependent upon a wide variety of factors.
So how do you ensure that you can make contact centre forecasts as accurate as possible?
Join us for this interactive webinar on Thursday 17th May at 1.00pm to find out more.
Agenda
- 5 Factors that impact forecast accuracy – Jonty Pearce, Call Centre Helper
- Practical techniques to improve forecast accuracy – Maggie Klenke, The Call Center School
- Forecasting functions to look for in WFM tools – Chris Dealy, InVision Software
Topics to be discussed
- Calculating forecast accuracy
- Dealing with the weather
- Maildrops and marketing campaigns
- Cycle forecasting
- Identifying Patterns
- Regression analysis
- Billing Cycle Forecasts
- Factors outside of your control
- Dealing with disasters
- Key forecasting features in WFM Software
Panellists
- Jonty Pearce, Editor – Call Centre Helper
- Penny Reynolds, Founding Partner – The Call Center School
- Chris Dealy, InVision Software
This webinar is provided by Call Centre Helper and is sponsored by InVision Software. Click here to register.
