InVision Webinars
Join our next online webinars or watch the recorded sessions.
Improving Forecast Accuracy
Presented by Penny Reynolds, Co-Founder - The Call Center School, Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelper
May 2012 on www.callcentrehelper.com
Please click here to register
Staffing Challenges & Strategies for Smaller Contact Centres
Presented by Penny Reynolds, Co-Founder - The Call Center School, Chris Dealy, InVision Software & Jonty Pearce, CallCentreHelper
February 2012 on www.callcentrehelper.com
Please click here to watch the recorded session
The Three Biggest Lies About Workforce Planning and Labor Strategies in the Contact Center
Presented by Penny Reynolds, Co-Founder - The Call Center School & John Frehse, Chief Strategist - Core Practice.
August 2011 on www.crmxchange.com
Please click here to watch the recorded session
Four Things to Reconsider About Workforce Management in 2011
Presented by Penny Reynolds, Senior Partner - The Call Center School & Jonty Pearce, CallCentreHelper
June 2011 on callcentrehelper.com
Please click here to watch the recorded session
