Switzerland’s largest department store chain to optimise staff deployment with InVision Enterprise WFM
Manor AG, the largest retail business in the Swiss market, will begin using InVision’s workforce management solution to schedule 8,000 employees (total staff: over 11,500). Manor operates 72 department stores in Switzerland, holding the top position in the department store sector with a market share of 55%.
Choosing InVision was the result of a thorough selection process in which InVision’s superior solution beat numerous international workforce management providers. Manor was convinced after learning that InVision’s Enterprise WFM solution accurately forecasts the employee requirement before it produces optimised schedules that meet the staffing requirement. Manor is going to replace an existing tool with InVision. “That measure is the logical result of a switch in our scheduling approach,” says Jürg Kaiser, Vice Director of IT at Manor. “So far, our employee’s schedules used to be our starting point while we left traffic assessment and workload estimates to deal with later on. InVision Enterprise WFM will now help us reverse that process and generate our staff’s schedules on the basis of customer traffic and requirement for service.” The new system will allow Manor managers to comfortably schedule staff in the Food, Non-Food, and Restaurant departments. Since all departments will be managed centrally in one system, the company is confident it will benefit in more than one way: The software will not only tailor schedules to the requirement but also optimise and simplify the scheduling process.
After founding the InVision Swiss subsidiary last year, closing the deal with Manor is an important milestone in InVision’s development. “Manor is the perfect environment in which to demonstrate all of our product’s strengths. The professional customer service Manor offers calls for a reliable and flexible workforce management solution. We are happy and proud to be Manor’s choice, and we look forward to establishing a strong and innovative partnership,” says Günter Dicks, InVision’s Business Development Manager for the Swiss market.
About Manor:
Manor AG, based in Basle, is a subsidiary of the Maus Frères Holding in Geneva, whose subsidiaries are united in the Manor Group. Among the group’s members are 72 Manor department stores with Manora restaurants and the sports outfitter chain Athleticum as well the Fly furniture warehouses.