Staffing Challenges and Strategies for Today’s Small and Medium Size Call Centers – Free Webinar by InVision Software

Naperville (IL) / Birmingham (UK) / Ratingen (Germany), 31 January 2012 – On Thursday, 9 February 2012, at 8:00am EST, InVision Software, a leading international provider of cloud-based workforce management (WFM) solutions for contact centers, is presenting a free webinar on www.callcentrehelper.com : “Staffing Challenges and Strategies for Today’s Small and Medium Size Call Centers”. Jonty Pearce, editor at Call Centre Helper, Penny Reynolds, founding partner of The Call Center School, and Chris Dealy, Sales Director at InVision Software, will outline challenges and strategies for smaller call centers from a workforce efficiency standpoint.

Just as SMEs (small to medium size enterprises) are a major driver of the economy, small to medium size operations (up to 100 agents) represent the vast majority of call centers in the US and elsewhere. These call centers, by virtue of their size, have some unique advantages over their bigger counterparts, but also have some serious challenges when it comes to workforce planning and management. It is a fallacy to believe that small equals simple.

Attendees of this interactive webcast will learn strategies that enable smaller centers to make the most of their personnel and how vendors are adapting their technologies to enable these centers to cost-justify the tools and resources that historically could only be afforded by bigger call centers.

To sign up for the free webinar “Staffing Challenges and Strategies for Today’s Small and Medium Size Call Centers” please register here:
http://www.invisionwfm.com/about_invision/events/free_webinar_callcentrehelper