Online Webinar
Live on CRMXchange.com
(USA
)
23.02.2010 - 23.02.2010
WFM 2.0: Do You Have What it Takes? Learn what you need to be ready for the future
To register for the free online webinar please click here.
Date: February 23rd, 1:00 - 2:00 pm Eastern
Presented by: Craig Shambaugh, Vice President & General Manager and Rick Daley, Senior Manager, InVision Software
What worked well in the past may do fine today, but are you sure it’s what you need to be ready for the future? Today’s contact center technology and applications are evolving rapidly. Just as Web 2.0 heralded a new standard for the Internet, and VoIP 2.0 did the same for telecommunications, WFM 2.0 represents the next stage of excellence in contact center staff management.
During this session, InVision’s Craig Shambaugh and Rick Daley will explore the growth of WFM technologies from ACD-centric solutions to robust software that is fast, efficient, and able to meet the real-time demands of today’s multi-channel / multi-skill contact centers.
The session will include
- A review of the new advancements in WFM you shouldn’t go without…
- Return on Investment available with WFM 2.0
