Free Webinar@callcentrehelper.com
Live on callcentrehelper.com
(UK
)
02/09/2012 - 02/09/2012
Staffing Challenges and Strategies for Small and Medium Contact Centres
Join us on Thursday 9th February at 1.00pm GMT for this interactive webinar about "Staffing Challenges and Strategies for Small and Medium Contact Centres".
To register
click here
.
Just as SMEs (Small to Medium Size Enterprises) are a major driver of the UK economy, Small to Medium Size operations (up to 100 agents) represent the vast majority of call centres in the UK and elsewhere. Join us on Thursday 9th February 2012 at 1.00 pm for this interactive webinar on Challenges and Strategies for Small/Medium Size Call Centres.
These call centres, by virtue of their size, have some unique advantages over their bigger counterparts, but also have some serious challenges when it comes to workforce planning and management. It is a fallacy to believe that small equals simple. In this workshop, we’ll discuss some of the operational truths for the smaller call centre and outline what the biggest challenges are from a workforce efficiency standpoint.
You will learn strategies which enable smaller centres to make the most of their personnel and how vendors are adapting their technologies to enable these centres to cost-justify the tools and resources that historically could only be afforded by bigger call centres.
Panellists
- Jonty Pearce, Editor – Call Centre Helper
- Penny Reynolds, Founding Partner – The Call Center School
- Chris Dealy, InVision Software
This webinar is provided by Call Centre Helper and is sponsored by InVision Software. Click here to register
