Top 5 Workforce Management Myths
Join us on Thursday, 23rd May 2013 at 1.00 pm GMT, for this interactive webinar about "Top 5 Workforce Management Myths".
To register please click here.
Workforce management (WFM) is complicated. There are many common misconceptions about WFM, for example: “Overtime is always evil”, “True labour cost is easy to calculate” and “Expensive software is the solution”. Sometimes reality offends common sense. In this webinar, injixo and The Call Center School will explore some common WFM myths and provide insights that you can take away to improve your WFM practice without disruptive change and without spending lots of money. Being an interactive webinar you will also have a chance to participate in the discussion.
- Jonty Pearce, Call Centre Helper
- Chris Dealy, injixo
- Penny Reynolds, The Contact Center School
This webinar is brought to you by Call Centre Helper and is sponsored by injixo.