Customer Contact Planning 2010
Hilton Metropole Hotel
Birmingham
(UK
)
04/19/2010 - 04/20/2010
Passionate about Performance
With over 500 delegates expected for the various conference events, Customer Contact Planning 2010 is the must-attend event for a growing range of specialist interest groups. Our theme for 2010 is Passionate about Performance: planning to be the best. We intend that the exciting agenda will stimulate discussion about how to make this a reality in all aspects of improving customer contact.
This year the conference will contain 4 separate one-day events running alongside the main conference. These build on the success of last year’s National Outbound Forum, gathering operations managers, planners and decision makers to address the key issues that they face – in outbound, back office and the public sector. The fourth one-day event offers dedicated sessions looking at the contact centre from a strategic perspective.
The main conference itself will be structured in the form of 4 further one-day workstreams, bringing together participants from all industry sectors to learn about best practice in delivering improvements in contact centre performance and customer experience. Each day there will be one workstream focused on the needs of analysts/planners and a second workstream which encourages them to attend with HR or operations colleagues so that they can discuss together the issues that drive genuine performance optimisation
